Return Policy

At Daniel William Diamonds, we want every purchase to be one you're completely happy with. This policy explains our return window, what's eligible, and how refunds are handled.

Our 30-Day Return Window

We accept returns within 30 days of the date your order is delivered.

The date your return arrives at our offices is what determines eligibility — not the date you ship it or the postmark date. Once a package leaves your hands, delivery timing is controlled by the carrier, not by you or by us. For that reason, we strongly recommend shipping your return well before day 30 of your window so that normal transit time doesn't put you outside the deadline.

Returns that are shipped on time but arrive after the 30-day window has closed cannot be accepted. If this happens, the item will be sent back to you rather than refunded, so please build in extra time when planning your return shipment.

How to Start a Return

1. Request a return authorization. Call us at 1-877-296-4065 or email [email protected] to let us know you'd like to return your order. We'll issue you a Return Merchandise Authorization (RMA) number — every return requires one.
2. Package your item securely and discreetly. For your safety, please don't note the contents on the outside of the box.
3. Ship it back to us at your own expense. We recommend FedEx or UPS with signature required, sent to:
   D.W.D.
   631 S. Olive Street #320
   Los Angeles, CA 90014
4. We'll take it from there. Once your item is received, we'll inspect it to confirm it meets the conditions below. After it's approved, refunds are typically processed within 10–15 business days.

International Returns

For returns outside the U.S., contact us at +1 (213) 640-4049 or [email protected] to receive an RMA number and return address. International customers are responsible for all return shipping costs, duties, taxes, and surcharges.

What Can Be Returned

This applies to everything we sell, including diamonds from our diamond search and pieces created with our ring builder, subject to the conditions and exclusions in this policy.

To be eligible for a refund, an item must be:

• In its original, unworn condition
• Not resized, engraved, or otherwise altered
• Free of scratches, damage, or signs of wear
• Returned with any original packaging and documentation that came with your order
• Accompanied by its original grading report, if one was issued with the order (see Grading Reports below)

Items meeting all of these conditions are eligible for a refund, as long as they're received at our offices within the 30-day window described above.

What's Final Sale

The following cannot be returned or exchanged, even if they otherwise meet the conditions above:

• Custom design orders. Any ring or piece built to your specific design requirements is final sale once production begins. This means a new design based on your specifications, or a design we recreate based on an example you provide, rather than a piece selected from our existing catalog. This includes a custom setting or design, a non-catalog stone selection or shape, and custom sizing or engraving completed as part of the original build — as well as the center stone diamond itself. Because a custom piece is made specifically to your specifications, it has no resale value if returned, which is why we're unable to accept it back. Before we begin production on a custom order, we'll confirm the final-sale terms with you in writing, and production begins only after you've acknowledged that confirmation.
• Engraved rings. Engraving personalizes a piece permanently and removes it from resale, so engraved rings are final sale once the engraving is complete.
• Diamond eternity bands. These also cannot be resized after purchase. If a different size is needed, we'll produce a new ring instead at an additional cost.
• Custom contour wedding bands. Contoured bands cannot be returned because they're designed to fit one specific ring and can't be resold.
• Price-matched diamonds. Diamonds purchased through our Price Match Guarantee are final sale and not eligible for return.

Damaged or Incorrect Items

If your order arrives damaged, opened, tampered with, or different from what you ordered, contact us within 7 days of delivery at 1-877-296-4065 or [email protected]. We'll arrange a replacement or repair at our expense. This is separate from the standard return process above and applies even to final-sale items, since it isn't a change of mind — it's on us to make right.

Return & Exchange Limits

• We allow one return or exchange per customer or household within any 365-day period.
• Only one item per order may be returned. This keeps the process fair for everyone and discourages ordering multiple items solely to compare them side by side at home.

Cancellations

Orders can be cancelled free of charge within 24 hours of purchase. After that window, your order will already be in progress, so a cancellation request made after 24 hours must go through the standard return process once the item is received.

Grading Reports

If your order included a diamond grading report, it must be included with your return. If the report is missing, a $250 fee will be deducted from your refund.

Refunds

• Refunds are issued to your original form of payment. Orders paid by bank wire are refunded via company check.
• The customer is responsible for all shipping costs related to a return or exchange.
• Returns will not be accepted without a valid RMA number, if improperly packaged, or if received after the 30-day window has closed.

Questions?

We're happy to help — reach us at 1-877-296-4065 or [email protected].